Let’s work it out.
A setup question, a missing record, or something unexpected? We’re here to help you find the next step.
Talk to us in Notify.
The easiest way to reach our team is through the support conversation inside the app.
- Open Notify.
- Open Settings from the archive screen.
- Tap Contact Support and send your message.
Replies appear in the same conversation. If notifications are allowed, we can also let you know when a reply arrives.
Quick answers.
I’m not seeing new records.
Check that your Notify automation is enabled in Shortcuts and includes the app you want to follow. Then run connection verification in Notify. Notifications must reach iOS and be forwarded by the automation to be saved.
I added the shortcut. What happens next?
Return to Notify and confirm that you added it. Follow the next guide to enable the automation, then verify the connection. Adding a shortcut and enabling its automation are separate steps.
Why is a message missing?
Notify archives forwarded notifications, not your messaging history. Content that does not generate a notification, including some messages received while a messaging app is open, may not be available.
How can I delete my records?
Select records in your archive to delete them, or use the data section in Settings for broader cleanup. Retention settings control how long local records are kept. Server-side or support-data requests can be sent through in-app support.